Returns, Refunds, Cancellations & Exchanges Policy

What We Will Do Together

Step 1:

If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.

Submit your request with your order and contact details. You can also raise a request using the Chat option.

Step 2:

Allow us 2 working days to review your return request.

Step 3:

We will arrange a pickup using our courier partner.

Step 4:

Once we receive your products, we will verify them and initiate a refund or replacement.

Conditions for Return or Replacement

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage, tampered packaging)
• Missing items from the order

Conditions Where Returns/Replacements Won’t Be Accepted

• Opened or used products
• Missing original packaging (mono cartons, labels, etc.)
• Request raised after 7 days of delivery
• Damaged/missing product reported after 2 days

How Are Returns Processed?

• Pickup arranged within 5–7 business days
• Item sent for quality check
• Refund or replacement processed after QC
• Replacement delivered within 7–8 business days

Order Cancellations

You may cancel your order anytime before it is shipped.

Refund Process

• Prepaid Orders: Refunded to the original payment method within 3–5 working days.
• COD Orders: Bank details required for refund.

Refund Timeline

• Cancelled Orders: Refund within 3–5 working days.
• Returns: Refund processed after quality check.

Partial Order Returns

Yes, you can return any eligible product(s) within 7 days of delivery.